Return & Exchange

14-Day Checking and Replacement Policy

At, we prioritize ensuring that our customers receive their ordered products in perfect condition, free from any defects. Our goal is to provide complete satisfaction and an impeccable level of service, which is why we believe you have the right to have your product checked and replaced if necessary.

Building Happy Relationships with Our Customers

If any problem arises, please notify us within 7 days of purchase for electronic items and 14 days for other items. However, if the product is physically damaged or broken upon delivery, please immediately notify us within 24 hours via WhatsApp at 0310-3339585 so that we can take immediate action.

Important Information Before Claiming Returns

Customers are required to send the item back to our warehouse after receiving acknowledgment from our customer service. The customer is responsible for sending the item through a traceable delivery method such as courier or registered post, at their own expense, to the following address:

[Insert address]

Our Replacement Policy is applicable in the following situations:

  1. You received the wrong product.
  2. The product delivered to you has a defect or issue.

To Successfully Replace Your Product, Please:

  1. Notify us within the specified time limit.
  2. Ensure the product is undamaged, unused, and in the same condition as when received.
  3. Include the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories that were included or attached to the product when ordered.
  4. Ensure none of the items mentioned above, including the product itself, are defaced or marked in any way.

Additional Considerations

  • Products without a company warranty have a 14-day checking warranty from However, this warranty does not apply to products with a company warranty.
  • Replacement may take up to 3-5 days after inspection by the team.